I picked up a new mobile handset some weeks back but did not have time to configure it up due to free time unavailability ........ started to do it in bits and pieces....managed to set up a few basic accesses.... finally realized that there is an issue when I try to access mails. It just refused to open up any of my mbox ..... tried many approaches, mobile store and googling too but was just NOT getting the appropriate info to set it right..... I was so irritated at the user unfriendliness and was wondering if it was worth spending the bomb of currency notes on it ....
Then I remembered that AJ had a older version of a similar handset, and this weekend (14 May 2011) when I pinged him, I asked him if he could help me on....... and there started our virtual paired testing :)
We set onto identifying what he had on his handset over skype chat and I tried to see if I could replicate or find some near about alternative to what he was suggesting ........ he built up scenarios for me based on his user experience and I tried to see if I could replicate it over my new handset with new functionalities and modules..... visa-versa I told him of my user needs and he tried to initiate it on his cell and tell me the scenario which I again tried to replicate.
The first trap I unearthed was that I cannot access coz the software's pre-installed on my handset are old ones and the new apps don't support them any more. AJ suggested that I needed to set up an application that will help me access all that I needed from a single screen. AJ further suggested I use snaptu for it as he found that very comfortable. He sent me a link and I downloaded and installed it up.......it was an older version and after installation, I had to again upgrade it up...... but then started my series of unearthing multiple user unfriendly scenarios and setting each one of them up as per my need......
The worst of all traps was that my logical thinking and the way the mobile functionalities are mapped had no sync. For example : I assume gmail to be a social networking, but the system accepts it as 'utilities'.... with this experience, I expected hotmail also to be 'utilities'..... but found it is under 'entertainment' .....yahoo mail and You Tube was also found there .....
Also found that Yahoo and Hotmail were listed under 'news' too :(
Long and short of it ... had to really spend time looking for navigations that were not so logical in approach ....
And finally after 3 weeks of buying the handset I am operational in mobile over my required net access on the move :)
Then I remembered that AJ had a older version of a similar handset, and this weekend (14 May 2011) when I pinged him, I asked him if he could help me on....... and there started our virtual paired testing :)
We set onto identifying what he had on his handset over skype chat and I tried to see if I could replicate or find some near about alternative to what he was suggesting ........ he built up scenarios for me based on his user experience and I tried to see if I could replicate it over my new handset with new functionalities and modules..... visa-versa I told him of my user needs and he tried to initiate it on his cell and tell me the scenario which I again tried to replicate.
The first trap I unearthed was that I cannot access coz the software's pre-installed on my handset are old ones and the new apps don't support them any more. AJ suggested that I needed to set up an application that will help me access all that I needed from a single screen. AJ further suggested I use snaptu for it as he found that very comfortable. He sent me a link and I downloaded and installed it up.......it was an older version and after installation, I had to again upgrade it up...... but then started my series of unearthing multiple user unfriendly scenarios and setting each one of them up as per my need......
The worst of all traps was that my logical thinking and the way the mobile functionalities are mapped had no sync. For example : I assume gmail to be a social networking, but the system accepts it as 'utilities'.... with this experience, I expected hotmail also to be 'utilities'..... but found it is under 'entertainment' .....yahoo mail and You Tube was also found there .....
Also found that Yahoo and Hotmail were listed under 'news' too :(
Long and short of it ... had to really spend time looking for navigations that were not so logical in approach ....
And finally after 3 weeks of buying the handset I am operational in mobile over my required net access on the move :)
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